Frequently Asked Questions

Everything you need to know about shopping with Abyss.

What is the typical shipping timeframe for my order?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.

How do I initiate a return or exchange?

We offer a 30-day return policy. Simply visit our returns portal, enter your order number and zip code, and print your prepaid shipping label. Items must be unworn and include original tags.

How do I find my perfect fit?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for our oversized collections or sizing down for tailored pieces.

Are your materials ethically sourced?

At Abyss, we prioritize sustainability. 85% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics sourced from certified ethical manufacturers.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.